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New Support Ticket System

New Support Ticket System

New Support Ticket System

On June 28th 2017, Adsotech will implement a new support ticket system to further improve our ticket and support processes. Our ticket webform at www.adsotech.com/support
will remain unchanged, and we encourage you to use that as primary connection method for new ticket creation towards Adsotech Support. Our
existing email address support@adsotech.com will still work as well, but new ticket system will use  new email address helpdesk@adsotech.com .
Once ticket is created, all emails related to ticket communication will be from and to helpdesk@adsotech.com.

We kindly ask You to report only one subject per ticket and not to use old tickets for communication related to other than the original topic. Please note also, that email cc addresses are not stored in tickets and replies, all communication will be only for the original requester.

After the new ticket system go-live date, once you create your next ticket, please monitor your email for replies to ensure ticket emails are not blocked by your company’s email servers or firewalls. When opening a new ticket, you should get an automatic reply within minutes. If that is not happening, please let us know at support@adsotech.com or by phone +358 10 321 6267.
Current open tickets will not be transferred to the new ticket system, so during go-live and for some time after that, you might receive ticket emails in two different formats.

If You have any concerns or questions about this change, please let us know.

Best Regards,

Adsotech Support
support@adsotech.com
+358 10 321 6267

NWUG Conference 2013

The First Nordic Winshuttle User Group Conference was held in Helsinki, October 10-11, 2013.

NWUG Conference 2013

NWUG Conference 2013

The first Nordic Winshuttle User Group took place on October 10 th and 11 th at the Klaus K hotel in Helsinki. In total, 45 customer delegates attended the event, each bringing their unique stories about working with ADSOTECH and Winshuttle. The event began with a keynote speech from Kristian Kalsing which included a roadmap presentation addressing the future developments of Winshuttle. Adding to the valuable series of presentations, various Winshuttle users gave in-depth looks at their implementations of Winshuttle solutions: Jukka Puustinen and Kimmo Hirsimäki from UPM, Jari Peltonen from Onninen and Karsten Salin from Meneta A/S.

From left to right: Jukka Puustinen, Kimmo Hirsimäki, Karsten Salin, Jari Peltonen.

From left to right: Jukka Puustinen, Kimmo Hirsimäki, Karsten Salin, Jari Peltonen.

Thank you to all the speakers for your exceptional presentations. Your insightful stories brought sincere value to this event and give us inspiration to organize future User Group conferences. Also, congratulations on your success with Winshuttle solutions in increasing productivity and reducing expenses – may your innovative implementations continue to drive your companies forward!

Winshuttle USER Group

Winshuttle USER Group

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