.png)
Adsotech Customer Success Program
The Adsotech Customer Success Program is a free of charge initiative, designed to ensure our key customers get the most out of their Adsotech partnership and solutions.
To do this, we arrange a scheduled recurring call (ideally monthly) with key users and stakeholders, to discuss:
-
12 month strategic plan and future usage
-
Free Training sessions to develop users skills and increase product adoption
-
Create a living Business Value Handover document in case of any changes of ownership of the product/solution
-
Statistical analysis if requested
Increase Product/
Solution Adoption
-
Scheduled repeating calendar meetings (monthly, bi-monthly or quarterly)
-
Creating user community to share ideas
-
Meetings with our support to provide tips and tricks
-
Analysis of Usage (permission and data needed)
-
Trainings and Events
-
Focus Groups
Decrease risk of
downtime
-
12 Month Strategic Plan
-
Discuss current challenges
-
Changes in business or SAP landscape
Increase Visibility
-
Introduction to new business units
-
Case Studies/ Guest Speakers to introduce new ways of working
-
New product features and developments
Free Training Sessions
We can use the scheduled session to arrange free training sessions. A training module can be chosen in advance from the list below. If the scheduled one hour call is not enough to cover your training needs, Adsotech offer tailored training. More information on the tailored training can be found here.
Session #1
Module 1.1 Winshuttle basics
The ‘Record-Map-Run’ -process
Module 1.2 Read from SAP
Extracting data from SAP
Session #2
Module 2.1 Loop functionality
Do while loops & multiline functionality
Module 2.2 Excel forms
Cell based mapping
Module 2.3 Recording modes
Overview of various recording modes
Session #3
Module 3.1 Dynamic scripts
Introduction to script conditions
Skip screen, Conditional update
Adding missing screens
Module 3.2 Linked scripts
Creating script chains
Session #4
Module 4.1 File attachments
Adding file attachments with Winshuttle
Module 4.2 Long texts
Managing long texts with Winshuttle
Module 4.3 Runner usage
Publishing scripts
The Excel add-in
Module 4.4 Troubleshooting
Solving common script issues
Reporting issues to Adsotech
Microsoft Teams
Many of our customers use Microsoft Teams as a platform to share ideas, tasks and documents.
These Teams channels normally get the most usage if they are set up on the customers Teams site and invite your Adsotech contact as a guest, but if this is not possible Adsotech can set up a customer specific Teams channel on the Adsotech site.
Typical usage of the Teams channel would include:
-
Discussion around the topics for the next call
-
Storing of the recorded training sessions
-
A tab for creating an Adsotech Support ticket
-
Sharing Excel files and even scripts if not using Studio Manger or Evolve
Business Value Documentation
This document is to function as a guide/handover document and will incorporate reports from the Winshuttle Governance Platform and Adsotech support ticketing system.
It will contain useful information such as:
-
Customer Background
-
Key Contacts and Users
-
Main Usage Areas
-
Business Value
-
Summary of support issues
-
Summary of training
-
12 month high level strategic plan
