About the Event

 

The implementation of S/4HANA has two phases that require a robust incident management process: the pre-implementation testing phase and the post-go-live hypercare phase.

 

Having a proper ticket management solution is crucial for the project's success.

 

Learn how you can support your S/4HANA rollout by simplifying and enhancing your SAP incident management process using smart integration with ServiceNow.

See how to:

- Cut SAP incident resolution times by 30%

- Reduce SLA breaches by 12%

- Decrease the total number of incident tickets

 

During the demonstration, you'll see how the ITSM Connector from STA Consulting supports your S/4 HANA project success by:

- Letting your SAP end users create ServiceNow incidents directly from the SAP GUI and Fiori Apps

- Automating SAP data collection (attach technical and business context)

- Routing incidents to the relevant assignment group based on SAP transaction, Fiori App ID or module

- Displaying relevant ServiceNow Knowledge Base articles in SAP GUI and Fiori Apps

- Implementing a Key User concept

- Managing duplicate incidents effectively

 

SCHEDULE

5 minutes: Introduction and problem statement

5 minutes: Overview of the solution

40 minutes: Live demo

10 minutes: Q&A