STA Consulting, founded in 2008 in Budapest, Hungary focuses on product development for SAP systems and custom development projects. As an SAP PartnerEdge Build partner, STA Consulting creates add-ons that help customers simplify SAP IT processes, cut related costs and help end-users have a better SAP experience.
ADSOTECH is a reseller of STA Consulting’s advanced, state-of-the-art, innovative products that automate the process of creating tickets within SAP, using ITIL systems.
The solutions create incident tickets directly from SAP with all relevant information from SAP, attached to created tickets. The Add-on automates the reporting of incidents to ticket systems and reduces duplicated and redundant tickets
The most significant feature of this integration is that the complete technical and business context is attached automatically to all incidents created from SAP. This reduces the time it takes for a business user to collect necessary information about SAP issues and brings immense value for the support and Help Desk staff and helps them solve problems much faster.