Do you need to report an issue?

If you encounter problems in using our products, please send us an email with following information.

• Product and version
• Problem description and possible error messages with screenshots
• For Winshuttle: Script and data files related to the issue, and version information for SAP GUI and Excel.
• Does the issue impact multiple users or one?
• When did the issue start, was there changes done in application or environment at the time of the issue started?