Integrate SAP and ServiceNow to enhance SAP support and cut related costs

Learn how you can reduce SAP support costs by simplifying and enhancing your SAP incident management process using smart integration with ServiceNow.    

See how to:  

- Cut SAP incident resolution times by 30%  

- Reduce SLA breaches by 12%  

- Decrease the total number of incident tickets  

- Improve the ROI of your ServiceNow implementation    

During the demonstration, you'll see how the ITSM Connector can:    

- Let your SAP end users create ServiceNow incidents directly from the SAP GUI and Fiori Apps  

- Automate SAP data collection (attach technical and business context)  

- Route incidents to the relevant resolver group based on SAP transaction, Fiori App or module  

- Display relevant ServiceNow Knowledge Base articles in SAP GUI and Fiori Apps  

- Provide a tool to help your SAP key users  

- Manage duplicate incidents effectively    

SCHEDULE    

5 minutes: Introduction and problem statement  

5 minutes: Overview of the solution  

40 minutes: Live demo  

10 minutes: Q&A