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Reducing SAP Ticket Overload – Automating Requests Between Business, IT, and SAP
Tue 21 Apr
|Microsoft Teams
A “Day in the Life” webinar focusing on the everyday challenges faced by IT service and application support teams when SAP-related tickets overwhelm service desks and slow down both IT and the business.
Time & Location
21 Apr 2026, 14:00 – 14:45 EEST
Microsoft Teams
About this event
In this “Day in the Life” webinar, we explore the daily reality of IT Service Management teams dealing with high ticket volumes, avoidable SAP requests, repeated incidents, and constant SLA pressure — often caused by manual processes, poor upstream data quality, and disconnected workflows between business, IT, and SAP.
The session looks at how organisations are approaching standardisation and automation of SAP-related requests, reducing ticket volume, improving resolution times, and enabling IT teams to focus on higher-value work instead of repetitive firefighting.
More details and agenda coming soon.
If you can't attend the webinar, don't worry - we'll send you a recording and you can watch it at your convenience.
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