SAP Connector for ITSM systems

Learn how you can make it easier for SAP users to open tickets to your ITSM system directly from SAP.

Solve Incomplete/Incorrect error reports by automating data collection.

70% of the time is spent in the ‘investigate and diagnose’ phase of incident response

Manual routing and categorization of incidents

Service desk must manually assign the relevant support group, business service, application service etc.

Duplicate incidents

17.2% of all incidents are duplicates

Underutilized knowledge base

Total incident volume can be cut by 12% using a Knowledge Base

Beginner SAP users create false incidents

The L1 service desk has to deal with a lot of incidents that are user mistakes. This may be expensive having outsourced L1 support.

Manual incident creation for Focused Run/Solution Manager alerts

SAP standard only offers email / SMS notification