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Thu, 12 May

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Webinar

Support your S/4HANA transition by integrating ServiceNow ITSM

The implementation of S/4HANA has two phases that require a robust incident management process: the pre-implementation testing phase and the post-go-live hypercare phase. Having a proper ticket management solution is crucial for the project's success.

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Support your S/4HANA transition by integrating ServiceNow ITSM
Support your S/4HANA transition by integrating ServiceNow ITSM

Time & Location

12 May 2022, 13:00 – 14:00 EEST

Webinar

About this event

The implementation of S/4HANA has two phases that require a robust incident management process: the pre-implementation testing phase and the post-go-live hypercare phase. Having a proper ticket management solution is crucial for the project's success. Learn how you can support your S/4HANA rollout by simplifying and enhancing your SAP incident management process using smart integration with ServiceNow. See how to: - Cut SAP incident resolution times by 30% - Reduce SLA breaches by 12% - Decrease the total number of incident tickets During the demonstration, you'll see how the ITSM Connector from STA Consulting supports your S/4 HANA project success by: - Letting your SAP end users create ServiceNow incidents directly from the SAP GUI and Fiori Apps - Automating SAP data collection (attach technical and business context) - Routing incidents to the relevant assignment group based on SAP transaction, Fiori App ID or module - Displaying relevant ServiceNow Knowledge Base articles in SAP GUI and Fiori Apps - Implementing a Key User concept - Managing duplicate incidents effectively SCHEDULE 5 minutes: Introduction and problem statement 5 minutes: Overview of the solution 40 minutes: Live demo 10 minutes: Q&A

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