top of page

Wed, 25 Oct

|

Microsoft Teams

Webinar: SAP + ITSM: Maximizing Productivity Through Effective Ticket Resolution

Join us to explore practical strategies and best practices to streamline ticket management with ITSM Connector

Registration is closed
See other events
Webinar:  SAP + ITSM: Maximizing Productivity Through Effective Ticket Resolution
Webinar:  SAP + ITSM: Maximizing Productivity Through Effective Ticket Resolution

Time & Location

25 Oct 2023, 14:00 – 15:00 EEST

Microsoft Teams

About this event

Are you ready to take your IT Service Management to the next level? Join our upcoming webinar: SAP + ITSM: Maximizing Productivity Through Effective Ticket Resolution. Learn how to uncover the hidden costs of ticket resolution downtime and how it impacts an organization’s productivity. In this webinar, you will learn practical strategies and best practices to streamline ticket management and supercharge your IT support.

Who Should Attend:

  • SAP consultants who work with clients to implement and configure ITSM solutions within SAP environments
  • ITSM Managers and Specialists
  • IT Support
  • SAP ECC and S/4HANA Administrators
  • ITSM Ticket System Administrators
  • HelpDesk Managers for SAP-Related Issues

As part of the session, we will have a demo of the capabilities of ITSM Connector for SAP Applications. This Certified SAP Add-on not only allows the creation of tickets in external ITSM platforms directly from SAP GUI but also enables ticket submission from Fiori apps and any device. The product seamlessly works with all available SAP ECC and S/4HANA releases, ensuring that your ITSM processes remain agile and effective. 

We'll also demonstrate how to intelligently connect SAP Help (F1) with ServiceNow and Confluence knowledge bases, ensuring that your SAP users have quick and easy access to SAP-related knowledge articles, driving efficiency and customer satisfaction. In addition, we will cover the integration with Neptune apps, which offers significant value by improving efficiency and data accuracy.

The webinar will take place on October 25, 2023, starting at 14:00 EEST (Eastern European Summer Time) or 13:00 AM CET (Central European Time).

To secure your spot at this webinar, please register by October 24, 2023.

You can complete your registration by clicking the button below.

We understand that innovation is a constant journey. That's why, even if you've seen ITSM Connector for SAP Applications in action before, we're excited to show you what's new and how it can reshape the way you manage tickets and support requests

Share this event

bottom of page